MERCHANDISE RETURN POLICY
Our company reserves the right to review the returned items upon arrival, and determine whether the garments have been treated according to the specific care instructions, and if return conditions apply.
1. We do not accept any returns or exchanges, only by factory default.
2. No type of monetary refunds. Shipping and Handling charges are non-refundable.
3. Items on sale are final.
4. Items that have not been treated in accordance to the caring instructions will not be exchanged nor refunded under any circumstances
Intimate products such as but not limited to underwear, bodies, bodies blouse, insoles, bras, girdles and adhesive bras cannot be returned or exchanged.
FACTORY DEFAULT. One talks about damaged zippers, and/or defects in sewing, or soles and heels for the footwear.
Colmoda USA is committed in first instance to exchange the damaged product by the same one if it is in stock, otherwise by a different style and if there are no more styles in stock, we will gladly exchange it for another type of product. Finally a store credit will be given to the client for their next purchase. We do not offer monetary refunds, credit card refunds, or any type of financial refunds.
Note: If the damage is by buttons it will be sent to repair, and this can take up to 5 business days.
Customers have a term of 20 days for defective product claims, after receiving the merchandise.
Note: In this period of time the client may return for exchange for other references, sizes, colors or type of product (except new collections)
Colmoda USA, is not responsible for any health problem or allergies that can occur with the use of these products.
Your order must fit all authorization criteria, and orders placed Monday - Friday before 3pm EST will ship out the same business day. All other orders will ship on the following business day.
Orders may also be picked up at our location if the costumer desires so, and this should be said in advance in order for us not to charge for any shipping and handling.
If you are a member of DHL or FedEx and wishes to use their services then you may do so, as long as we can be provided with the required paperwork such as labels needed for shipping.
Your order may be delayed for the following reasons and more information may be requested to provide proof of identity. *These reasons are subject to change at any time.
*Different billing & shipping addresses entered
*Past history of fraud or chargeback has been assigned
*Unable to verify billing address information (i.e. non US credit cards)
*WE DO NOT SHIP OR DELIVER ON HOLIDAYS & WEEKENDS.
Exact prices are not known until you reach the shipping section of your check out process. All shipping rates are based on the weight of your items and the location of your shipping address.