MERCHANDISE RETURN POLICY
In order to accept a return, all merchandise must be in perfect condition, in its original packaging, and have all its original labels, and be accompanied by its respective invoice.
· Intimate products such as but not limited to underwear, bodies, bodies blouse, insoles, bras, girdles and adhesive bras cannot be returned or exchanged.
· FACTORY DEFAULT. One talks about damaged zippers, and/or defects in sewing, or soles and heels for the footwear.
Colmoda USA is committed in first instance to exchange the damaged product by the same one if it is in stock, otherwise by a different style and if there are no more styles in stock, we will gladly exchange it for another type of product. Finally a store credit will be given to the client for their next purchase. We do not offer monetary refunds, credit card refunds, or any type of financial refunds.
Note: If the damage is by buttons that is sent to repair, this can take up to 5 business days.
Customers have a term of 20 days for defective product claims, after receiving the merchandise.
RETURNS. The customer can return 10 days after the delivery of the merchandise.
Note: In this period of time the client may return for exchange for other references, sizes, colors or type of product (except new collections)
Colmoda USA, are not held responsible for health problems or allergies that can occur with the use of these products. |
